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Reopen a Task

This article explains how to reopen tasks in the roommaster Web housekeeping module.

Overview​

Task reopening allows you to restore previously completed or cancelled tasks that need additional work or were cancelled in error.

Reopening Completed Tasks​

Access Task Details​

  1. Navigate to Room List - Go to the room list view
  2. Locate Room with the completed Task - Find the room with the completed task you want to reopen
  3. Click on Room - A side panel will open showing room and task details
  4. Click Reopen Button - Click the "Reopen" button in the side panel

Reopen Web Interface

Reopen Process​

  1. Modal Opens - A modal will open with:
    • Comment Box - Add a reason for reopening (optional)
    • Assignee Dropdown - Choose to reassign the task or keep the same assignee

Reopen Modal

  1. Confirm Reopening - Click to confirm the reopening

Task Status Update​

After reopening:

  • Task Status - Changes to "New" or appropriate status
  • Room Status - Room status changes to or remains "Dirty"
  • Assignment - Task can be reassigned to housekeeping staff

Reopening Cancelled Tasks​

Access Cancelled Task​

  1. Navigate to Room List - Go to the room list view
  2. Locate Room with the cancelled Task - Find the room with the cancelled task you want to reopen
  3. Click on Room - A side panel will open showing room and task details
  4. Click Reopen Button - Click the "Reopen" button in the side panel

Reopening Cancelled Task

Reopen Process​

  1. Modal Opens - A modal will open with:
    • Comment Box - Add a reason for reopening (optional)
    • Assignee Dropdown - Choose to reassign the task or keep the same assignee
  2. Confirm Reopening - Click to confirm the reopening

Reopen Modal Confirmation

Task Status Update​

After reopening:

  • Task Status - Changes to "New" or appropriate status
  • Room Status - Room status changes to or remains "Dirty"
  • Assignment - Task can be reassigned to housekeeping staff

Best Practices​

  • Clear Documentation - Always provide clear reasons for reopening tasks
  • Timely Action - Reopen tasks promptly when additional work is needed
  • Communication - Inform relevant staff about reopened tasks
  • Quality Control - Use reopening as an opportunity to improve quality standards

Still Need Help?​

For additional assistance with reopening tasks: