File Storage
File Storage in roommaster Web allows you to securely manage, organize, and share files for your property. It provides centralized access to operational files, with built-in user permissions and activity tracking.
Key features
| Feature | Description |
|---|---|
| Centralized file access | Access property files from nine predefined root folders |
| Upload & download | Upload files to designated folders and download files individually or in bulk |
| Share files | Email file links or copy shareable links directly |
| Favorites | Mark frequently accessed files for quick access |
| Activity tracking | Full audit trail of all file actions across users |
| User & group management | Control folder and file access through group-based permissions |
Module structure
File Storage is organized into four tabs:
| Tab | Visibility | Purpose |
|---|---|---|
| Files | All users | Browse folders, view and manage files |
| Activity | All users | View audit log of file actions |
| Users | Managers only | Manage user access and group assignments |
| Groups | Managers only | Create and configure access groups |
Documentation sections
File Storage overview
Learn about the module structure, root folders, and first-time setup requirements.
Folder and File management
Step-by-step guides for working with files:
- Upload folders and files
- Download files
- Email folders and files
- Copy link to folders and files
- Delete files
- Favorite files
- File side panel
Activity tab
Track all file-related actions including uploads, downloads, shares, and deletions with filtering options.
Users tab and user management
Manage user access and group assignments (manager access required).
Group management
Create and manage groups to control file access:
Troubleshooting
Solutions to common issues including file type restrictions, upload limits, and access problems.
Getting started
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First-time setup: A manager must grant File Storage permission to the first user via roommaster Cloud (Setup → User Profiles). This triggers the initial file import from roommaster Cloud.
-
Access files: Once enabled, navigate to File Storage from the side menu. You will see only the folders shared with your user groups.
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Manage access: Managers can use the Users and Groups tabs to control who can access which folders.
Support
For additional support, please visit our Knowledge Base or contact our support team at support@roommaster.com.