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Using Gift Cards

Processing Gift Cards​

Once you have setup the gift card system, simply adding a transaction on a folio (or desk folio) for account codes 350 and 351 will process the Gift Card Payments and Gift Card Loads respectively. If you are using iQ-POS, three new fields will appear on the F4 Payment window showing "Gift Card Load", "Gift Card Payment" and "Gift Card Inquiry". Review the iQ-POS help text for detailed information on loading and using InnQuest Gift Cards.

Using InnQuest Gift Card in iQ-POS​

To sell and accept gift cards in iQ-POS, in Setup > Configuration > Guest Ledger > Account Codes > Special Account Assignments > Payment Accounts tab > Gift Cards (InnQuest), enter account codes 350, 351 and 352 in the Credit (POS), Debit (POS), and Promotional fields.

Separate POS Merchant ID​

If a separate POS Merchant ID was purchased, three more account codes need to be created in roomMaster. Create account codes 360 for POS Gift Card, 361 for POS Gift Card Load, and 362 for POS Promotional Card using the same options as account codes 350, 351, and 352. The only differences would be the account code numbers and the descriptions. Once the POS account codes have been created, add them in Setup > Configuration > Guest Ledger > Account Codes > Special Account Assignments > Payment Accounts tab > Gift Cards (InnQuest) in the POS Secondary Accounts section.

To disable accepting and/or loading gift cards in iQ-POS, leave the Credit/Payment (accepting) and/or Debit/ Refund (loading)fields blank. The corresponding button on the iQ-POS Payment Print screen will be grayed out.

Using InnQuest Gift Card System with an Accounting Interface​

It is very important when using the InnQuest Gift Card system with an accounting interface, like Quickbooks or PeachTree, that an external account is entered to avoid concerns with importing the data from roomMaster into the accounting software. The External Account entered for account codes 350 and 351, using and loading a gift card, should be the same since you are simply adding and removing amounts from the account. Account code 352, Promotional card, should be an expense account and be different from account codes 350 and 351.

Determining Balance on a Gift Card​

There are two places to get the balance remaining on a gift card. From the F8 - Current Guest and Folios screen, press the Gift Card Inquiry button. From any other screen, select Back Office > InnQuest Gift Card Maintenance and on the Card Inquiry tab, press Scan Card to display the card swipe prompt. The Current Balance on the card displays at the bottom of the screen. If the magnetic strip reader will not read the card, enter the card number in the field, then press Run Inquiry.

Gift Card Receipts​

In roomMaster, receipts for gift cards will only print when a gift card is loaded, not when it is used. The receipts will print on the credit card receipt printer. In iQ-POS, receipts will print when an authorization is obtained on a gift card when the iQ-POS workstation is set to restaurant mode. Also, authorizations can only be obtained in iQ-POS. To setup Gift Card printer, select Setup > Configuration > Guest Ledger > Credit Card Processing and then Workstation tab.