Skip to main content

InnQuest Gift Card Maintenance

Card Inquiry​

This option is used to show all detail transactions on a particular gift or promotional card.

Batch Inquiry​

This option is used to show all cards which have been processed on a certain business date. For more information, click here.

Reports​

This option is used to show all gift cards that are in-use. You can filter if you want to include all cards or just cards prior to a particular expiration date.

  • Leaving the "Expired before" field blank will include all cards with a balance.

  • Entering an "Expired before" date will show all cards with a balance, but have an expiration date on or prior to the date entered.

A maximum of 2,000 cards can be returned. Once the report is displayed, you can Print the report or Export it to Excel. When the export runs, it exports it as an XML file. To use this file in Excel, use the following steps:

  1. Open Excel to a blank worksheet
  2. Drag the XML exported file from your desktop and drop it into the Excel blank worksheet
  3. Leave the option As an XML table selected and press OK

Card Maintenance​

Card Maintenance allows you to manually load a Promotional Card or Disable a Card.

Transaction Type​

Promotional Card - Loads a new card with a value as a Promotional Card

Wipe/Clean Card - Completely removes all transactions on this card and resets it as a brand new card for another type of use and for another customer use. You can only wipe/clean cards which have a zero open balance.

Disable Card - Deactivates the card, but does not change the value. The card can no longer be used, but the balance (if any) remains on the card.

Enable Card - Reactivates a previously disabled card. The card can now be used again with the previous balance available.

Change Expiration - Allows the expiration date of Gift Card or Promotional cards.

General Details​

Name/Reason - Enter a name or reason for the Promotional Card, why it is being disabled, or why the expiration date is being changed, depending on the transaction type selected.

Promotional Card Details​

Card Value - Enter the value of the promotional card.

Document ID - Enter a folio number, transaction ID or a comment that identifies the card being loaded.

Card Expire - This field is optional and if entered, the card can no longer be used after this date. When used with transaction type Change Expiration, enter the new expiration date of the card.