Skip to main content

iQ-Gift Cards

Configuring the InnQuest Gift Card System

Once you have enrolled in the InnQuest Gift Card system, you will be given a form to fill out. This will contain all the parameters that you will enter into the setup screen. In roomMaster, go to Setup > Configuration > Guest Ledger > Account Codes > Special Account Assignments > InnQuest Gift Card tab and enter the following information:

Client Number, Merchant ID, Password and Host/Server will be given to you on your setup form and must be entered exactly as it appears on the form. If you choose not to sell or accept gift cards through POS, leave the POS Merchant ID field blank.

Gift System Name can contain any name you wish to appear on the screen when users process transactions within the InnQuest Gift Card system. The length must be between 1 and 20 characters.

Allow Manual Card Entry defines what is the minimum security level that you will allow a clerk to manually enter a Gift Card number for Loading and Using. If the magnetic strip is unable to be read, the person processing the card must be able to enter the card manually. For security purposes, and if a Supervisor or Manager is not always around, you may want to adjust this security level to fit your needs and property.

Add remaining balance to voucher after posting will print the current balance left on the gift card after processing the transaction. This will appear on the guest folio and the iQ-POS receipt.

Clear all unsettled authorizations during Batch Inquiry will clear any unsettled point of sale authorizations pending, regardless of when they were done. If you are sure that all transactions have been settled before each night audit (ie: POS dining room authorizations) then you should check this field. If you wish to clear authorizations manually for each card as needed, you can do so by selecting Back Office > InnQuest Gift Card Maintenance and using the Card Inquiry option checking the box labeled "Clear Authorizations".

Allow OffLine Approvals and OffLine Entry prompts you to store a Gift or Promotional card number or get a Manual/Voice Approval when you are unable to connect to the InnQuest Gift Card server. When the option is checked, the OffLine Approval button will appear when a connection cannot be made to load or use a card. Select the button to view the two options:

Select Card Number to Process Online Later - This is the recommended procedure. Selecting this option will store the Gift or Promotional card number on this folio only. Once the internet connection is restored, enter the transaction to post or load the card again. A prompt will appear verifying the last four digits of the card being used or loaded. Select Yes to use the stored card.

Manual/Voice Approval - This option should only be used as a last resort. Manual Approvals are only given Monday through Friday during regular business hours.

Entering Account Codes for iQ-Gift Cards

To Setup the Gift Card System, the following accounts are recommended:

Account for Using a Gift Card:​

  • Account 350
  • Description "Gift Card"
  • Category "Transfer"
  • Account group "Transfers"
  • Account subgroup "Gift Cards" (if this is not there, it should be created in Account Groups first)
  • Reroute Group "Non Applicable"
  • Sales Center "Non Applicable"
  • Lodging Indicator "Non Applicable"
  • Posting Type "Credit/Payment"
  • Access Level "Clerk"
  • External Account "GiftCard"
  • Posting Type "OCLIAB"
  • on the Other Options tab, check "InnQuest Gift Card Interface"

Account for Loading a Gift Card​

  • Account 351
  • Description "Gift Card Load"
  • Category "Transfer"
  • Account group "Transfers"
  • Account subgroup "Gift Cards" (if this is not there, it should be created in Account Groups first)
  • Reroute Group "Non Applicable"
  • Sales Center "Non Applicable"
  • Lodging Indicator "Non Applicable"
  • Posting Type "Debit/Charge"
  • Access Level "Clerk"
  • External Account "GiftCard"
  • Posting Type "OCLIAB"
  • on the Other Options tab, check "InnQuest Gift Card Interface"

Account for Using a Promotional Card - (Should not manually be used)​

  • Account 352
  • Description "Promotional Card"
  • Category "Coupon"
  • Account group "Payments/Refunds"
  • Account subgroup "Vouchers" (if this is not there, it should be created in Account Groups first)
  • Reroute Group "Non Applicable"
  • Sales Center "Non Applicable"
  • Lodging Indicator "Non Applicable"
  • Posting Type "Credit/Payment"
  • Access Level "Supervisor"
  • External Account "Promotions"
  • Posting Type "EXP"
  • On the Other Options tab, MAKE SURE "INNQUEST GIFT CARD INTERFACE" IS NOT CHECKED
  • Modify Default Amount UNCHECKED
  • Supervisor Access Only

Once these accounts are entered, select Setup > Configuration > Guest Ledger > Account Codes > Special Account Assignments > Payment Accounts tab and select Gift Cards (InnQuest). Enter account code 350 for Credit/Payment, 351 for Debit/Refund and 352 for Promotional.