Balancing Gift Cards

Balancing Gift Cards during Night Audit

The auditor should run the Electronic Processing Report before closing out the day which will print all processed card transactions. These can also include Shift4 or CommIdea credit card processing transactions, but are separated out as accounts 350 and 351 as well as the totals at the bottom. This figure is balanced with running a batch total with the InnQuest Gift Card system using Back Office > InnQuest Gift Card Maintenance and then selecting the Batch Inquiry tab. Select the "Batch Date" you wish to compare and press the Run Inquiry button. You can then view the report on the screen or print it. If there are any issues, you must contact your local InnQuest Support Department during normal office hours or send an email to giftcard@innquest.com

If the batch report does not balance with the Electronic Processing Report, it does not stop you from completing your night audit nor is it a severe error. However, it is very important that your supervisor or manager resolve the issue with an InnQuest Software representative during the next business day.