Troubleshooting

Help with Troubleshooting

What's wrong?

I am experiencing a Room InUse problem.

I am getting an Access Violation or General Protection Fault (GPF) error.

I am getting an error message within roomMaster that provides an error code

I am having problems processing credit cards

I am having problems printing

If you are not able to resolve your technical issue with one of InnQuest Software's products through the use of this help file, there are other resources available to you that we recommended you attempt to utilize before contacting InnQuest for support:

1. Refer to your roomMaster User's Manual. If you do not have a User's Manual and need one please contact us.

2. Refer to the InnQuest Online Support site available at www.innquest.com/support. From this site you can search the InnQuest Knowledge Base, learn about currently known issues, updates, and fixes. You will also find a Problem and Solution section with frequently asked questions. The Username and password to access the Current Clients site can be located in the front section of your roomMaster Users Manual.

3. Refer to the InnQuest Online Forum located on the Current Clients page of our website.

If you have exhausted these other resources and you are still in need of technical assistance feel free to contact InnQuest Support.