Help with SMTP Issues

When email is sent from a workstation, the email is sent using your own SMTP/Email settings that are specific to your property/hotel and specific to your email account with your local email provider. These settings are not known or handled by InnQuest or the support staff at InnQuest Software.

First, if you have an issue - make sure the Internet is working. (Does it work from another workstation and can you browse the Internet?)

Second, these settings may have been changed (Username or Password)

If you use Outlook, these settings are mostly the same as Outlook, so you can compare these settings with your Outlook.

To check the SMTP settings, select Setup > Configuration > System > Internet Settings (Email and SMTP)

There are two types of settings - Default and Workstation Override. This allows you to set the default settings for everyone on your property, and then fine-tune anything that is special on a workstation by workstation basis.

Make sure this information is correct and then press Setup Outgoing SMTP Server

The SMTP Server, User Name and Password must be correct. You would get this information from your IT provider or your Email/Internet Provider. Again, you cannot get this information from InnQuest.

For specific help for each field on this screen, click here.

Additional information for using GMAIL available here.