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Internet Settings - SMTP Configuration

SMTP Tab​

SMTP Server​

Specifies your SMTP server for outgoing messages. You must have a valid Internet connection as well as a provider to relay Message Packets. You can get this information from your Internet Service Provider, your Web Mail Provider (Gmail, Hotmail, Yahoo), your LAN administrator or from the Accounts window in Microsoft Outlook or Outlook Express.

SMTP Port​

Specifies the outgoing port on the server to send out message packets. The default should be set to 25 unless specified by your email service provider.

SMTP Timeout​

Specifies how long to wait before the message is successfully send. A default value should be anywhere between 30 and 60 seconds.

My outgoing server (SMTP) requires authentication

If your SMTP server requires a Username and Password (most do!) - you must enter the valid Username and Password.

Note: InnQuest Software does not know your username and password. You must contact your email service provider for this information.

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What are Domain Names?​

Domain Names are the website or web server an email address is attached to, such as hotmail.com, gmail.com, microsoft.com, etc. Being able to validate or resolve domain names when an email address is entered or before an email is sent helps make sure the message sent is received. The following options refer validating domain names in roomMaster.

Always check Domain Names (DNS lookup) when exiting Email fields​

With this option selected, roomMaster will verify the domain name of an email address each time an email address field in a guest form is exited. When a domain name cannot be validated, a prompt box will appear advising the user the email address entered may be incorrect. This also applies to staff or contractor email addresses for Maintenance Notifications and Backup Alert Notifications. Email addresses forPeople Resources in iQ-Schedule are also checked.

This is a global option and is applied on all workstations. Internet access is required from the workstation entering the email address for the option to work correctly. For computers without internet access it is recommended to apply Never check Domain Names when exiting Email fields on this Workstation to skip the checking process for that workstation only, allowing workstations with internet access to still check domain names.

This option will also verify the domain name for reservations made through roomMaster.net. The guest will receive an error message when finishing the reservation letting them know the domain name is not valid. To not validate email addresses for roomMaster.net reservations, select Never check Domain Names on the server where roomMaster.net is installed.

Note: There must be a Domain Name in the email address for it to be verified. An email address entered as jsmith@ would not create an error for the Domain Name checker since there is no domain name to validate.

Resolve Domain Names (DNS lookup) prior to sending to SMTP server​

Select this option to verify the domain name of an email address is valid before an email is sent using SMTP. An error message will appear advising the domain name is incorrect and the email will not be sent. Review the domain name of the email address and make any corrections before attempting to send again.

POP Tab​

Log on incoming mail server before sending mail​

Some SMTP servers require you to log into your incoming mail server (POP) before you can use the same server to send mail. This is to ensure that you are not a "SPAMMER" and illegally using someone else's mail server to send your email. Check with your email service provider if this is needed, or compare the settings with what you have in Outlook or Outlook Express.

Your firewall must allow you access to the SMTP port (25)

Message Tab​

Character Sets​

  • USASCII - The default character set using US-ASCII which defines 7-bit printable characters with values ranging from 20h to 7Eh.

  • ISO8859_1 - An 8-bit character set for most western European languages such as English, French, Spanish and German. This character set is also commonly referred to as Latin1.

  • ISO8859_2 - An 8-bit character set for most central and eastern European languages such as Czech, Hungarian, Polish and Romanian. This character set is also commonly referred to as Latin2. MIME_CHARSET_ISO8859_5 An 8-bit character set for Cyrillic languages such as Russian, Bulgarian and Serbian.

  • ISO8859_6 - An 8-bit character set for Arabic languages. Note that the application is responsible for displaying text that uses this character set. In particular, any display engine needs to be able to handle the reverse writing direction and analyze the context of the message to correctly combine the glyphs.

  • ISO8859_7 - An 8-bit character set for the Greek language.

  • ISO8859_8 - An 8-bit character set for the Hebrew language. Note that similar to Arabic, Hebrew uses a reverse writing direction. An application which displays this character should be capable of processing bi-directional text where a single message may include both right-to-left and left-to-right languages, such as Hebrew and English.

  • ISO8859_9 - An 8-bit character set for the Turkish language. This character set is also commonly referred to as Latin5.

Encoding​

  • 7BIT - Each character is encoded in one or more bytes, with each byte being 8 bits long, with the first bit cleared. This encoding is most commonly used with plain text using the US-ASCII character set, where each character is represented by a single byte in the range of 20h to 7Eh. Most e-mail messages are composed using 7-bit ASCII.

  • 8BIT - Each character is encoded in one or more bytes, with each byte being 8 bits long and all bits are used. 8-bit encoding may be used with multi-byte character sets, although this encoding type is uncommon in e-mail messages. It is recommended that quoted-printable encoding be used for 8-bit character sets.

  • QUOTED - Quoted-printable encoding is designed for textual messages where most of the characters are represented by the ASCII character set and is generally human-readable. Non-printable characters or 8-bit characters with the high bit set are encoded as hexadecimal values and represented as 7-bit text. Quoted-printable encoding is typically used for messages which use character sets such as ISO-8859-1, as well as those which use HTML.

Buffer Size​

Normally an 8 MB buffer size is large enough to compose the message, attachments and images to a BASE-64 encoded message. This setting should only be used in the rare case that very large messages (and attachments such as PDF's and images) are being included in HTML messages that are sent via SMTP. If the size is too small, you will see a GPF when sending out HTML letters via SMTP. If you do, change the value in increments of 4 (ie: 12, 16, 20 ...) until the GPF stops. It is NOT recommended to use the MAX setting as a default!