Manage
Setup > Configuration > Manage
The Manage category on the configuration screen consists of all options that may be used by InnQuest Software support.
Verify Database Files (VDF)
This function will verify the integrity of the roomMaster database. Balances will be resynchronized, erroneous data will be deleted or corrected, files will be reindexed and packed. It is very important that no one is on the system while this function is selected and that all other windows are closed.
Examples of this option would be correcting advance deposit balances, correcting city ledger balances, deleting old reservation records or fixing incorrect status of reservations or if a room is still marked as in-use because a computer "froze".
Ledger Balances
This menu option allows you to adjust the balances for guest ledger, city ledger and advance deposits. Use this menu option as a last resort if you can't balance the day end process.
The auditor is notified during dayend close if balances have been changed using Ledger Balances. Enter the new balance(s), then click on Rebalance. This will adjust the balances. If you find that you want to revert back to the old balance(s), click on Reset.
Click on OK to save any changes to the Ledger Balances.
Control Numbers
Use Last Folio Number to adjust the last folio number that is assigned. The next transaction will be one number greater than this value. You may want to adjust this number when first using roomMaster so that existing folio numbers are in sync with new folio numbers.
Use Last Transaction Number to adjust the last transaction number in the journal The next transaction will be one number greater than this value. Transactions numbers should never be changed unless you have been explicitly told to do so by InnQuest Software.
Use Last Checkout Sequence to adjust the last checkout sequence number that is assigned. The next number assigned will be one number greater than this value.
Use Last Point of Sale Check to adjust the next check number in the iQ-POS system. The next transaction will be one number greater than this value. It is not recommended to manually change the iQ-POS check numbers to maintain proper security.
Use Last Confirmation Number to adjust the number of the last reservation assigned. A blank reservation will be created and cancelled so that the next reservation will have a confirmation number one greater than the value displayed here.
When starting with roomMaster, make distance between folio numbers and confirmation numbers large enough that the two numbers will not "cross over" each other. For example, make the Last Folio Number 100,000 and the Last Confirmation Number 1000. That leaves a 90,000 number "buffer" between the two numbers.
Reset System
This option is not available currently in Cloud.
Turn off/clear all Internet Options - This system is used by support staff and InnQuest Offices to turn off all internet, email, SMTP, Letter Scheduler, PDF and other options when they may receive a customer database so that incorrect emails are not sent out.
When complete, the audit date is automatically reset to the current system date.
Import Folios
The import folios options allows you to import a list of folios from an Excel spreadsheet or CSV Files when converting from an existing system. This will allow you to have another system generate this information, or have your staff key this information in to the spreadsheet before going live with roomMaster to make the process quicker and easier than manually checking in all the guests.
The system will allow you to import both regular guest folios as well as desk folios. Shares can also be imported provided they appear in the spreadsheet list after the master.
The spreadsheet must be setup in the following format starting with Column A.
Column A : Room Number
Column B : First Name
Column C : Last Name
Column D : Checkin Date (MM/DD/YY format)
Column E : Checkout Date (MM/DD/YY format)
Column F : Folio A balance
Column G : Folio B balance
Column H : Folio C balance
Column I : Folio D balance
Column J : User field 1
Column K : User field 2
Column L : Rate Type (blank will use default)
Column M : Rate 1 (if used, override rate will be checked)
Column N : Rate 2 (if used, override rate will be checked)
Column O : Is share (Blank or Y only) - Masters must appears before shares in the list
Column P : Pay Type (blank will use default)
Column Q : Credit Card
Column R : Expiration (MM/YY format)
External Interfaces
The external interfaces window is used to configure which entries are sent to EPI (External Posting Interface) which is used by PBX and other bi-directional devices. If these options are turned on, and you do not have one of these devices configured properly, it will slow down your system. As time goes on, more and more entries will build up and problems can occur. Do not turn on these interfaces unless directed by InnQuest Software or that you are fully aware of EPI and EPI configurations. Use the links for more information on EPI (External Posting Interfaces), iQ-Keylocks, and iQ-Scan.
Display Event Log
The Event Log records events (Informational, Warning and Severe) for tracing within roomMaster.
To filter certain types of events, click on Filter
Encryption Key
Credit Card Workstation Licenses
This option is only for properties with the credit card processing interface. Use this option to reset your credit card workstation licenses. Click here for more information.
Show Workstation History
Shows each workstation which has successfully logged into roomMaster and the operating system being used.