Special Receipts

roomMaster gives you the ability to create and print special receipts for parking passes, baggage claims, vouchers, etc. An Epson or Epson-compatible receipt printer is needed to use this feature. To setup which printer each workstation will use, select Setup > Configuration > Guest Ledger > Credit Card Processing > Workstation. If you do not own an Epson receipt printer and want to use this feature, please contact our sales office.

To print a special receipt from a reservation or folio click More Options > Special Receipts and select the receipt to print. To create a special receipt go to Setup > Configuration > Guest Ledger > Special Receipts.

Configuring Special Receipts

To configure special receipts, go to Setup > Configuration > Guest Ledger > Special Receipts. Press Insert to add a special receipt. From within the Change Form Receipt and New Form Receipt screens you have control over the following options:

Description - The description is the name you want to give to the special receipt and will appear in the pick list from More Options > Special Receipts on the guest folio.

Header Text 1 - Text that prints as the title in the top center of the receipt.

Header Text 2 - Text that prints just below Header Text 1 as a subtitle.

Footer Text - Text that prints near the bottom center of the special receipt.

Print Hotel Name/Address - If this option is checked the Name and Address of your property will print on the top center of the special receipt above the Header Text 1.

Print Current Date/Time Stamp - If this option is checked the current Date and Time will be printed on the special receipt under the Header Text area.

Print Initials/Name of Clerk - If this option is checked the Initials and Name of the current roomMaster user will print under the Date/Time area of the special receipt.

Print Guest Name - If this option is checked the Name of the guest on the currently selected folio will print under the Clerk Initials and Name area of the special receipt.

Print Guest Room Number - If this option is checked the Room Number of the currently selected folio will print under the Guest Name area of the special receipt.

Print Adults/Child - If this option is selected the number of Adults and Children on the currently selected folio will print on the special receipt under the Room number area.

Prompt for Quantity - If this option is selected the special receipt will print with a quantity that you choose from a pop-up box that appears before printing. For example, if your special receipt was being designed as a breakfast coupon, you can have the printing routine prompt for the quantity of guests that the coupon will allow into the dining room.

Print New Receipt for Each Quantity - If this option is selected the special receipt will print a quantity of receipts that you choose from a pop-up box that appears before printing. For example, if your special receipt was being designed as a baggage or coat check receipt, you can print multiple receipts that can be placed with each checked item. If your special receipt was being designed as a meal voucher, this option would allow you to pick the quantity of vouchers to print for the currently selected folio.

Print CheckIn/Start Date - If this option is selected the CheckIn Date of the currently selected folio will print under the number of Adults/Children area of the special receipt.

Print CheckOut/End Date - If this option is selected the CheckOut Date of the currently selected folio will print under the CheckIn Date area of the special receipt.

Prompt for Change Dates - If this option is selected the special receipt will prompt you to change the above CheckIn and CheckOut dates with a pop-up box that appears before printing. The pop-up box that appears will place the folios default CheckIn and CheckOut dates in the date fields, but you are able to modify them before printing. This feature allows you to use the Special Receipts for services or purposes that may not have dates that directly correlate with a guest's CheckIn and CheckOut dates. Limited use of the Fitness Center or Spa, for example.

Print Group/Company Information - If this option is selected, the group name and/or company name attached to a reservation or folio will print on the special receipt. The Direct Bill Company master name does not print if it is not entered in the Company field on the Other Information tab on the Reservation or Guest Folio Properties.

Print Two copies - If this option is selected the number of receipts that will print will double. This allows you to keep a copy on file or print a second copy for a second department

Print All Detail in Large Text - If this option is selected then any features that are turned on in the Special Receipts configuration screen will appear in a larger font when printed. This option does not effect the Hotel Name and Address, the Header and Footer Text, the receipt Serial/Ticket number and the Final Message Text.

Serialize Receipt Number - If this option is selected then each receipt type that you create will follow a serialized sequence for tracking purposes. Each receipt type follows it's own sequence so that serial numbers won't jump between Breakfast Coupons and Parking Passes. Each category can be reset individually allowing you to restart the receipt numbering sequence.

Serialize Each Quantity Printed - If this option is selected, each receipt will have a new serialized receipt number for each quantity selected. For example, if quantity 3 is selected, the tickets will print with numbers 1,2,3 rather than 1,1,1.

Final Message on Bottom of Receipt - This field allows you to create a message to your guest that will appear on the bottom of the receipt. This field can be used to provide guests with Instructions, Rules & Regulations, and/or legal disclaimers. This field can hold a maximum of 5000 characters including punctuation, spaces and carriage returns.

Transaction Receipt Server ID

IQ PM Client ID The print manager client ID that is configured in the iQ Launcher Client should be entered here to enable local receipt printing.

PRN Server File Path The print server file path is entered here by the installation team. This should not be changed unless instructed to do so by innQuest Support.