No-Shows/Forfeited Deposits

If a reservation is cancelled on the same day as its arrival date, the system can be set to automatically prompt you if you want to bill the reservation as a no-show. If you answer YES, the system will create a folio. From there, simply post room and tax and then apply a payment. If the guest calls back to keep the reservation, simply find this folio under the guest ledger "By Last Name" tab and select the ReCheckIn option.

When a reservation is made and the guest has not arrived, a decision must be made whether to cancel the reservation or treat is a No-Show. See Handling No-Shows for how to charge No-Shows.

Users can run the following query to easily list all reservations which have been canceled, but still have an unprocessed/unrefunded deposit:

SELECT * FROM RESERVE WHERE DEPOSITAMT <> 0 AND RESERVESTATUS = 'C'