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Reservation Override Password

The Reservation Override Password is used to control bypassing a Reservation Rule, making/changing a reservation or completing a room move which creates an overbooking situation for a room type.

To control Reservation Rules, select the checkbox Rule can be overridden with Reservation Override Password when creating/changing a Reservation Rule.

To control an overbooking situation with a password, select Back Office > Reservation Override Password and check Use Reservation Override Password.

There is only one global password which is assigned and used, so management should be careful who has this password. Be sure to properly setup Menu Classes so lower level users do not have access to this option.

When changing a reservation that is in an overbooking situation, the password request will only reappear when there is a change to any of the following fields:

  • Check In Date
  • Check Out Date
  • Nights
  • Bed Type

When attempting to move a folio to a room type in an overbooking situation, the password is required to complete the room move.

Reservation Override Password during CheckIn

The Reservation Override Password request will NOT appear during the check in process for a reservation with a room type that has an overbooking situation or if during the check in process, the reservation is changed to create or be included in an overbooking situation. Room type availability should be reviewed on a regular basis to resolve any overbooking situations.