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Cancel Reservations

Cancelling a reservation is completed by opening a reservation and pressing the Cancel Reservation button at the bottom of the screen. A prompt will automatically appear with options to cancel the reservation or to bill it as a no show. Select Cancel Reservation and the room inventory will be increased by the number of rooms on the reservation and the assigned rooms will be released. If the prompt for Reservation Denials options are selected, enter the reason and a note to track why the guests are cancelling.

Reservations with Deposits - If a deposit exits for the reservation, the amount of the deposit will be displayed. This allows the user to take the proper action required for the deposit prior to cancelling the reservation.​

Reservations from GDS/OTA/Channel - If the reservation was made by a Global Distribution System (GDS) through WorldLink, a warning appears advising the reservation was made by an outside source. This allows the user to advise the guest to cancel the reservation through the GDS to avoid any possible commission issues or other issues.​

If a reservation comes in from another source (GDS/OTA/iQ-WorldLink), this would mean that the guest has made a reservation elsewhere, for example, Booking.com -- If you were to cancel the reservation locally, many issues WILL happen.

  1. The guest could go to the original booking source and still see that their reservation is active. They will assume they still have a reservation with you.

  2. If the guest then changes their reservation, the change will be rejected since you cancelled it locally in roomMaster.

  3. At the end of the month, the source will send you a commission bill for the reservation because as they see it, the reservation is an active/good reservation, and they are assuming the guest actually has stayed with you.

For GDS/OTA/Channel reservations, make sure you do not CHANGE or CANCEL reservations which come in from a different source (specifically, Checkin Date, Checkout Date and Number of Nights) as well as cancel the reservation locally in roomMaster. Instruct the guest that it is imperative that they contact their original source of booking for these particular changes.

See No-Shows/Forfeited Deposits for more information.