Refunding to Guest

When a guest folio has a balance (credit) and you want to give the money back to the guest, you have two options. Using account code 299 (Cash Refund) is when you refund the money directly from the drawer. If you are going to send the guest a check for the refund and the money is not going to be exchanged from the drawer, you can use account code 600 (Refund due accounting). When you use account code 600, you can let the guest know they will be receiving a check and give a copy of the folio to the accounting department.

If you are refunding an advance deposit, you can also use account code 600 to process the refund from the advance deposit.

For more information, see Guest Ledger and No Shows.