Guest who Skip

From the Display Guest Ledger or Current Folios and Guests screens, you can right click on the entry and select Checkout/Hold. This will allow you to check-out the guest with a balance. The folio can remain in the guest ledger until a manager decides how he/she wants to take care of the balance.

When a balance exists on the folio with no ability of payment, you can transfer the amount to the city ledger using a City Ledger account for "Disputes and Skips". Another option is to void out all the entries on the folio to bring the balance to zero. You can also use a management adjustment account to credit the account to zero.

Note: The accounts Transfer Debit and Transfer Credit should not be used in this case.