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Checkout Folio

Click on Check-Out to check-out a guest from the folio screen. If any folio has a balance, roomMaster first prompts with a Guest Ledger Transaction screen to bring the balance to zero. If the transaction is completed and the folio still has a balance, you are not able to check-out the guest.

Once all folios total to zero, the Confirm Room Check-Out screen appears. Select to either check-out the room or print the folio and check-out the room. Once a guest has checked out, their room number changes to *OUT. The status of the room will change from occupied to dirty.

The folio will remain in the "Tub" or folio screens until the dayend close. Once the dayend close completes, the folio is moved over to the history files.

To checkout a guest, the guest folio must have a zero balance.

  1. Select Front Desk and then Current Folios and Guests or press Folios on the tool bar.
  2. Highlight the Inhouse Guest to checkout and press Select.
  3. Press CheckOut.
  4. If there is a balance on the folio, you must add a transaction so the balance is zero.
  5. Once the balance is zero, press OK to checkout folio or OK/Print to checkout and print folio.

The status of the room will be DIRTY after the folio is checked out.

Checking out a guest and leaving a balance

If you want to checkout a guest and leave a balance, you can press F8 - Current Folios and Guests to display a list of all guests inhouse. Once you find the guest you want to check-out, right-click on their name and select the Check-Out Hold option. The guest folio will be checked out of the room, freeing it up for a future guest, and the folio will remain in a HELD state until you post a credit against it. It can remain here as long as you need it to, and will not tie up a room.

To remove charges of a guest who skipped, it is right to simply VOID out the room and tax postings, rather than post an adjustment. This will ensure that all taxes and occupancy figures are updated properly.