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Unwelcomed Guest List

The unwelcomed guest list allows you to enter the name and address of a guest that is not welcomed in your hotel/motel or if you want to be warned when this user checks in. This may be because of damage the guest has caused in the past, a delinquent bill the guest owes or someone has told you this guest may be a problem.

To place a guest on an unwelcomed list, select Guest Information and then Guest Profiles.

  • If the guest is already in the list, select Change and then select the checkbox on the bottom left called "Place Guest On Unwelcomed Guest List". If you would like a reason or any additional information to be included enter it in the notes box of the profile.

  • If the guest is not in the list, you can press Insert and add a new record.

When you mark a guest profile as unwelcomed guest:

  • When making a reservation, DNR will appear in the DNR column on the Possible match in Guest Profile selection screen. If this guest profile is selected, a warning prompt appears advising the guest is on the unwelcomed list. You will be able to proceed with the reservation. The user will see the notes in the warning window.

  • When checking in a guest, a warning prompt appears advising the guest is on the unwelcomed list. You will be able to proceed with the check-in. The user will see the notes in the warning window.