Rebalance Ledgers

Ledgers become out of balance usually by improper use of the system. Examples of improper use could be changing the audit date or changing the ledger balances in the setup program. First, you should run the Verify Database Files option. This option is located in Setup > Manage.

If the ledgers continue to be out of balance, you should try and locate where the problem has occurred. Find out the amount that you are out of balance. There may be a transaction in the journal for this amount. Study the transaction, you may need to void the transaction.

One last option to put the ledgers in balance is to force the ledgers in balance. You need supervisor access to do this. Click on Setup > Manage > Ledger Balances. Next, select the Rebalance key. This should correct the error and you can continue with dayend.

You must report this error to your supervisor. Next, report this error to InnQuest Software. We need to see the previous day's Dayend Close report and current day's Dayend Close report. Also, before running the final dayend close, you may want to send your database to InnQuest Software.