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Shift4 - Voice Approvals

If you receive a voice approval over the phone and you use Shift4 integrated with roomMaster, you can force enter that approval code.

Forcing a Charge or Credit

  1. Insert a transaction on the folio.
  2. Use the appropriate account code (ie: 202 for Visa/Mastercard)
  3. Enter the Amount.
  4. Press OK.
  5. Complete the Credit Card Processing Interface window information.
  6. On the Approval Field - manually fill in the approval number given to you by the merchant.
  7. Press Process.

Forcing an Approval for a later sale

  1. Press More Options on the Guest Folio
  2. Select Credit Approvals
  3. Press New Approval
  4. Complete the Credit Card Processing Interface window information.
  5. On the Approval Field - manually fill in the approval number given to you by the merchant.
  6. Press Process.