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FAQ's

This page provides answers to Frequently Asked Questions about the Point of Sale system.

Q: How can I separate sales from each location?​

A: The iQ-POS system location feature is primarily to keep items from one location from being rung at another location. For example, you do not need to have a rib eye steak showing on your Marina terminal. To get sales for each location, you should have the roomMaster account code set differently for items from different location. This way your iQ-POS posting report will show the sales by roomMaster account code, which in turn will be sales by location. The Enterprise and Premier Editions include allow you to create POS Outlets to sell different items in different locations.

Q: How can I balance cash in my iQ-POS?​

A: There are two main ways to track payments in iQ-POS. You can track by the terminal (drawer) or by the employee (if you are using the "Track Server" function). To track by workstation, go set the drawer number of this workstation in Workstation Settings. When you run the deposit report, payments will be broken down by drawer, or you can run it for one drawer in particular. To track by employee, you should be using the employee logins in iQ-POS ("Track Server for Each Sale") and you can run the Transaction Journal by Employee report which will break down by employee, or it can be run for a particular employee.

Q: When I run a transaction journal by check or check listing, there are gaps in check numbers. Where did they go?​

A: The check numbers start at 1 each day and increase by one for each check. If you are seeing missing check numbers, it is an indicator that a check was started and never finished. That is, somebody rang at least one item, then voided them off.

Q: How can I track multiple shift sales in iQ-POS?​

A: iQ-POS was not designed to track multiple shifts, but it can be done. One option is to have separate employee logins for each shift. For example, if you have two shifts and you have a server with the initials CH, you could have CHA and CHB to separate sales from the two shifts. Another option is to run the End of Day procedure at the end of each shift. This will give you sales totals per shift on your reports. Just be aware that closed checks can not be recalled once an End of Day procedure has been run.

Q: How can I modify or add more payment types to iQ-POS?​

A: Payment types in iQ-POS are taken from the payment types defined in roomMaster. iQ-POS offers eight buttons for payment types. These types are the first eight accounts it finds in your roomMaster account code list that are defined as payment and are active accounts. If you need to disable a payment in iQ-POS you must disable it in roomMaster. If you need to add a payment type to iQ-POS, you must insert it into roomMaster at an account lower than one you need to remove. Likewise with refund accounts. See Override Accounts for more information.

Q: How do I return an item after the check as been closed.​

A: There are two ways to do it. One way is to open a new check, go to Other Functions, Add Special Item. You can put in the item number, the quantity and press Return. This will issue a credit for that item. When you press payment, the credit/refund type payments will be displayed and you can refund money accordingly. If it is the same day (before you did the End of Day procedure), you can go to Other Functions, Recall Closed Check and find the check number in question. You can void, refund, and modify as necessary and then close the check as described above.

Q: How should I handle tips?​

A: To use tip functions, you must have Track Server for Each Sale checked under Workstation Settings on each computer and there must be a TIP item with TIP as the item number. The first time you open the inventory items window, one is created for you. You will need to assign a category to it and confirm that the roomMaster account code is set correctly. Tips are added as items on checks and then declared by each server prior to closing a shift or performing the dayend close. iQ-POS cannot declare tips from previous shifts or days. Review the section on Tips for more information

Q: What revenue account do modifiers appear in when they are posted to roomMaster?​

A: Modifiers are posted to the same revenue account as the item that they are modifying.

Q: POS would be perfect for me if...​

A: We are always adding enhancements to our products as time goes on. If you have a suggestion you think would be a great enhancement to the system, you can email it to suggestions@innquest.com. We do consider all suggestions, but please do not count on all enhancements being made. We will try to continue to make iQ-POS be the best system you can buy for the money.