Skip to main content

Item Options

iQ-POS Extended Only​

The Item Option on the Menu group screen of the iQ-POS terminal is where you can send special messages to the kitchen or separate checks.

Special Kitchen Messages

To send special instructions to the kitchen, like "box to go", "no sides" or "combine on same plate", use Special Kitchen Messages. These messages can be included on the kitchen order, but will not print on the guest receipts. Up to 10 standard messages can be created. A few standard messages are included with iQ-POS. To edit the messages or add new ones, go to Maintenance > Special Kitchen Messages. Enter what you want on the button in the left column and the message to print on the kitchen receipt in the right column.

To include a message on a kitchen receipt, open the POS terminal and select an item. Then press Item Options. Press the message you want to include from the left column and it will appear in the order window after the item in the format it will appear on the kitchen receipt. The message will only be printed on the receipt where the item is printed. To include a message for an entire order, enter the message first, then enter the items included in the order.

If instructions other than one of the standard messages needs to be sent to the kitchen, press the Special Kitchen Message button. A keyboard will display where the server can enter a message to be printed on the kitchen receipt. There is a 40 character limit to any free form message.

Splitting Checks

Splitting checks in iQ-POS is done using seats. A single check can include up to 9 different seats. Checks can be split either while the items are being entered, or after the order is complete.

Splitting Checks while entering order​

  1. Sign into iQ-POS Terminal Screen.
  2. Press Item Options.
  3. Press Seat 1.
  4. Ring in all items ordered by the guest in Seat 1.
  5. Press Item Options.
  6. Press Seat 2.
  7. Ring in all items ordered by the guest in Seat 2.

Continue this process for as many seats are required then press Hold/Recall to send the order to the kitchen. If more than 9 seats are needed, start a new order and use a different hold/table ID. For example, if it is table 34, start a second check and hold it as table 34A. Use the same steps to split the "secondary check" for the table into as many as required.

Splitting Checks after order is entered​

  1. Sign into iQ-POS Terminal Screen.
  2. Ring in all items ordered by all guests.
  3. Press Hold/Recall to drop the order in the kitchen.
  4. Press Hold/Recall to recall the order.
  5. Select the first item ordered by the guest in Seat 1.
  6. Press Item Options.
  7. Press Move to Seat 1. A SEAT 1 line is created and the item moved to that seat.
  8. Select the next item to move to Seat 1.
  9. Press Move to Seat 1. Continue the process until all items entered for Seat 1 have been moved.
  10. Select the first item ordered by the guest in Seat 2.
  11. Press Move to Seat 2. A SEAT 2 line is created and the item moved to that seat.
  12. Select the next item to move to Seat 2.
  13. Press Move to Seat 2. Continue the process until all items entered for Seat 2 have been moved.

Continue the process until all entered items have been moved to the appropriate seat. Press Hold/Recall to put the check back on hold. IMPORTANT: If the check needs to be split into more that 9 seats, it is highly recommended to split the check while entering the order. If it needs to be split after all items have been entered, items for seats higher than 9 will need to be removed from the original order, re-entered on a new order and then split into the appropriate seats. If this happens, use the Send Options/No Make feature so the kitchen does not make the same order twice.

Adding items to a split check​

  1. Sign into the iQ-POS Terminal.
  2. Press Hold/Recall to recall the order.
  3. In the order window, select the seat number of the guest who is adding onto their order.
  4. Press the category, then the item that was ordered. The item will appear in the order window underneath the seat that was selected.

Use the same steps to add items to other seats as needed. Press Hold/Recall when complete.

Closing Split Checks​

  1. Sign into the iQ-POS Terminal.
  2. Recall the guest check.
  3. Select the seat that you have received payment for.
  4. Press Payment/Print. A prompt screen appears with options to close the seat selected or all seats. Select the seat you have payment for.
  5. Follow the prompts, depending on the form of payment being used, to post the payment for the seat selected.
  6. Select the next seat you have received payment for.
  7. Press Payment/Print. A prompt screen appears with options to close the seat selected or all seats. Select the seat you have payment for.
  8. Follow the prompts, depending on the form of payment being used, to post the payment for the seat selected.

Continue the process until payments have been posted, then press Finish Sale to close the check.

Note: If printing Detail or Summary receipts for a guest, pressing All Seats at the prompt will print separate receipts for all seats on the order.

Advanced Split Option​

This feature allows you to separate a check up into a maximum or 32 seats. When using this feature, it is recommended to enter all items for the order first, then split the check into seats.

Splitting Checks using the Advanced Split Option​

  1. Ring in the entire order for the table.
  2. Select Item Options > Advance Split Option.
  3. Select an item from the items ordered window.
  4. Press the field beneath the seat the item should be attached to. The item will move from the items ordered window to the seat selected.
  5. Continue the same process until all items ordered are attached to the correct seat.
  6. Press Done.

Moving Items to a Different Seat​

  1. Press Hold/Recall to open the check
  2. Select Item Options > Advanced Split Options
  3. Select the item from the seat it needs to be moved from.
  4. Press the area beneath the seat the item needs to be moved to. The item will now appear in the correct seat.

Using Split Quantity​

The split quantity option allows you to split a single item and apply to as many seats as needed. Use the following steps to split an item evenly between seats

  1. Ring in the entire order and press Hold/Recall to drop the order to the kitchen.
  2. Press Hold/Recall and open the check to be split.
  3. Select Item Options >Advanced Split Options.
  4. Select the item to be split from the items ordered window.
  5. Press Split Quantity
  6. Select the number of seats to split the item between from then on screen keypad. For four seats, press "4".
  7. 1/x will appear in the seat window for as many seats the item was split. For four seats, "1/4 itemname" would appear for the first four seats.
  8. Press Done.

Note: The item being split must be dropped before the Split Quantity feature can be used.